At Bisma Style Studio, customer satisfaction is important to us. If you receive a damaged, incorrect, or defective item, you can request a return or exchange according to the policy below.

Return Period

Customers can request a return or exchange within 5 days of receiving the order.

Eligible Items for Return

Returns may be accepted if:

The product is damaged
The wrong item was delivered
The size or article is different from the order
The item has a manufacturing fault

Non-Returnable Items

Returns may not be accepted if:

The product has been used or washed
The product is damaged by the customer
Tags or original packaging are missing
The return request is made after 5 days
The product was purchased on sale or discount, unless defective

Return Conditions

The item must be unused, unwashed, and in its original condition with tags and packaging.

Refunds

Refunds are processed after the returned item is received and inspected. If approved, the refund will be processed through the agreed payment method.

Exchange

If the requested replacement item is available, we may offer an exchange instead of a refund.

Return Shipping

Return shipping charges may apply unless the product delivered was damaged, defective, or incorrect.

How to Request a Return

To request a return or exchange, contact us with your order details, product pictures, and reason for return.

Email: bimastylestudio786@gmail.com
Phone: +92 340 0588456